FAQs

Frequently Asked Questions (FAQs)

1. Where do you ship?

We currently ship to customers in the United States and Canada.

2. Do you offer free shipping?

Yes! We offer FREE standard shipping on all orders with no minimum purchase required.

3. How long does shipping take?

Our estimated delivery time is 5–8 business days after your order has been processed and shipped.

4. How long does order processing take?

Orders are usually processed within 1–2 business days (Monday–Friday, excluding holidays).

5. How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number (when available). Tracking information may take 24–48 hours to become active.

6. Can I cancel my order?

Yes. You may cancel your order within 12 hours of placing it, provided it has not yet been processed or shipped.

To request a cancellation, please email Support@DolyFan.com as soon as possible.

7. What is your return policy?

We accept returns within 30 days of delivery for eligible items that are unused and in their original condition.

Please contact us before returning any item so we can provide return instructions.

8. When will I receive my refund?

Once your returned item has been received and inspected, approved refunds are issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

9. What should I do if my item arrives damaged or incorrect?

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Include:

Your order number
A description of the issue
Clear photos of the item and packaging

We will work quickly to resolve the issue with a replacement or refund when appropriate.

10. How can I contact customer support?

You can contact our customer support team at:

Email: Support@DolyFan.com

We aim to respond to all inquiries within 24–48 business hours.

11. Are my payments secure?

Yes. We use secure payment processing and industry-standard encryption to help protect your personal and payment information.

12. Do you sell products in physical stores?

No. DolyFan is an online store, allowing us to offer competitive prices and convenient shopping from anywhere.

13. What if my package is delayed?

While most orders arrive within the estimated delivery time, delays can occasionally occur due to shipping carriers, customs, weather, or other unforeseen circumstances.

If your order is significantly delayed, please contact us and we'll be happy to assist.