Shipping policy

Thank you for shopping with DolyFan. We are committed to providing reliable shipping and a smooth delivery experience for our customers in the United States and Canada.

Shipping Destinations

We currently ship to:

  • United States

  • Canada

At this time, we do not ship to other countries.

Free Shipping

We are pleased to offer FREE Standard Shipping on all orders. No minimum purchase is required.

Processing Time

Orders are typically processed within 1–2 business days after payment has been successfully received.

Orders are processed Monday through Friday, excluding weekends and public holidays.

Once your order has been processed, it will be shipped to the address provided during checkout.

Estimated Delivery Time

Our standard delivery time is:

  • United States: 5–8 business days

  • Canada: 5–8 business days

Delivery estimates begin after your order has been shipped.

Please note that delivery times are estimates and may be affected by weather, customs clearance, carrier delays, holidays, or other circumstances beyond our control.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number (when available).

Tracking information may take 24–48 hours to become active after shipment.

Incorrect Shipping Information

Please ensure that your shipping address is accurate before completing your purchase.

DolyFan is not responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.

If you notice an error, please contact us as soon as possible. We will do our best to update your order before it ships.

Lost or Delayed Packages

If your package is delayed beyond the estimated delivery time, please contact us and we will work with the shipping carrier to investigate the issue.

If your package is confirmed lost in transit, we will provide an appropriate replacement or refund, depending on the circumstances.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

  • Your order number

  • A description of the damage

  • Clear photos of the damaged item and its packaging

We will review your request and arrange a replacement or refund where appropriate.

Customs and Import Duties

Orders shipped to Canada may be subject to customs inspections, import duties, taxes, or other fees imposed by Canadian authorities.

Any applicable customs charges are the responsibility of the customer unless otherwise stated at checkout.

Order Cancellations

Orders may be canceled within 12 hours of purchase, provided they have not yet been processed for shipment.

If your order has already been shipped, please refer to our Return & Refund Policy.

Contact Us

If you have any questions regarding this Shipping Policy or your order, please contact us:

DolyFan
Email: Support@DolyFan.com