Refund policy
Welcome to DolyFan. We want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help.
Returns
We accept returns within 30 days of the delivery date.
To be eligible for a return:
- The item must be unused, unworn, and in its original condition.
- The item must be returned in its original packaging with all accessories, manuals, and tags (if applicable).
- Proof of purchase (order confirmation or receipt) is required.
To start a return, please contact us at:
Email: Support@DolyFan.com
Please do not return any item without contacting us first. We will provide the appropriate return instructions and return address.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Personalized or custom-made products
- Perishable goods
- Intimate or hygiene products
- Hazardous materials or flammable liquids
- Final sale or clearance items (if marked as non-returnable)
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
We will review your request and arrange a replacement or full refund when appropriate.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Original shipping charges (if any) are generally non-refundable unless the return is due to our error or a defective product.
Exchanges
We only replace items if they are defective, damaged, or if you received the wrong product. Contact us at Support@DolyFan.com to request an exchange.
Order Cancellations
Orders may be canceled within 12 hours of purchase, provided they have not yet been processed or shipped.
If your order has already been shipped, you may request a return after receiving the item in accordance with this policy.
Return Shipping
If the return is due to a defective, damaged, or incorrect item, DolyFan will cover the return shipping costs.
For all other returns, the customer is responsible for return shipping costs unless otherwise required by applicable law.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.
Shipping Information
- Shipping Destinations: United States and Canada
- Shipping Cost: Free Shipping
- Estimated Delivery Time: 5–8 business days
Delivery times are estimates and may vary due to carrier delays, customs processing, weather, or other unforeseen circumstances.
Contact Us
If you have any questions regarding our Return & Refund Policy, please contact us:
DolyFan
Email: Support@DolyFan.com
We are committed to providing excellent customer service and will respond to your inquiry as quickly as possible.